Privacy Policy
1. Introduction
Welcome to Boxyfy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Boxyfy (“we,” “us,” “our”) collects, uses, discloses, and safeguards your information when you use our website, www.boxyfy.com.au, and our rental services (collectively, the “Services”).
By accessing our website and using our Services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that is reasonably necessary for our business functions. The types of personal information we may collect include:
- Personal Identifiers: Your name, email address, phone number, and residential or business address for delivery and communication.
- Payment Information: Your credit/debit card details or other payment information. We use a secured third-party payment processor and do not store your full card details on our servers.
- Transaction Details: Information about the boxes and equipment you rent, rental dates, payment history, and customer service communications.
- Technical Data: Your IP address, browser type, device information, pages you visit on our site, and other analytical data collected via cookies and similar technologies.
- Location Data: Delivery and collection addresses, which are essential for providing our Services.
3. How We Collect Your Information
We collect information in the following ways:
- Directly from You: When you create an account, place an order, contact our customer service team, or otherwise interact with us.
- Automatically: As you navigate through our website, using technologies such as cookies and web server logs.
- From Third Parties: From our payment processors to confirm your payment, and from analytics providers (like Google Analytics) to understand how our website is used.
4. How We Use Your Information
We use the information we collect for the following primary purposes:
- To Provide and Manage Services: To process your rentals, arrange deliveries and collections, manage your account, and provide customer support.
- To Process Payments: To complete your transactions and prevent fraudulent activity.
- To Communicate with You: To send you order confirmations, delivery updates, service announcements, and respond to your inquiries.
- To Improve Our Services: To analyze website usage and trends, helping us improve our website functionality and customer experience.
- For Marketing (with your consent): To inform you about new products, special offers, and promotions that may be of interest to you. You can opt-out of marketing communications at any time.
To Comply with Legal Obligations: To meet our legal and regulatory requirements.
5. How We Store and Protect Your Information
Your information is stored on secure servers and protected by reasonable electronic, physical, and managerial procedures to safeguard and secure the information we collect.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet our legal obligations, and for legitimate business purposes
6. Disclosure of Your Information
We will not sell, trade, or rent your personal information to third parties. We may disclose your information in the following limited circumstances:
- Service Providers: To trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., delivery couriers, payment processors, IT support), provided they agree to keep this information confidential.
- Legal Requirements: Where required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Boxyfy, our customers, or others.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
7. Your Rights and Choices
You have rights regarding your personal information, including:
- Access and Correction: You can request access to the personal information we hold about you and ask for corrections to be made if it is inaccurate, out-of-date, or incomplete.
- Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.
Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will respond within a reasonable time and will also advise you of your right to take the matter to the Office of the Australian Information Commissioner (OAIC)
8. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your user experience, analyze site traffic, and for advertising purposes. You can choose to set your browser to refuse cookies, but this may prevent you from taking full advantage of our website.
9. Links to Other Websites
Our website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us at:
Boxyfy
Email: info@boxyfy.com.au
Melbourne Australia